RAK Ceramics Appoints as CSC Global IT Support and Maintenance Provider
News Release -- March 19, 2016
UAE, March 19, 2016 - RAK Ceramics PSC, one of the world’s largest hi-tech manufacturers of lifestyle ceramics solutions, has awarded CSC, a leading provider of next-generation technology solutions and services, with an exclusive contract to provide Systems Applications Programs (SAP) process transformation and support work over the next three years. This strategic initiative, which will be driven from CSC’s Middle East and Africa (MEA) region, is expected to make RAK Ceramics’ current SAP and service management landscape more agile and responsive to evolving business needs.
CSC MEA will deliver four integrated service streams to roll out the transformation, namely SAP Process Improvement, User/Knowledge Assessment, Automated Service Desk (SolMan), and Problem Resolution in UAE, India, and Bangladesh. A highly experienced and dedicated team of consultants will be assigned on-site in the three countries plus at CSC’s offshore center in Mumbai, to carry out all essential work.
Abdallah Massaad, Group CEO of RAK Ceramics, said: “As we invested heavily in ERP implementation and IT infrastructure, it is a great move for us as a global company to tie up with a global consulting partner. We are looking forward to the added value and improvements this will bring and as CSC MEA will help us modernise our business processes, applications and infrastructure through its next-generation technology solutions. Such a move will boost our ongoing growth initiatives through continuous reinforcement of our existing business mechanisms and procedures.”
Alok Bapna, Managing Director, CSC Middle East and Africa, said: “This strategic partnership between CSC Middle East and Africa and RAK Ceramics demonstrates our continuing commitment towards providing our clients and partners with world class solutions that can give them a competitive edge and ability to deliver unparalleled service to their own clients. We are very excited to be working with RAK ceramics on their transformational Journey.
RAK Ceramics is a global hi-tech manufacturer of premium ceramics lifestyle solutions. Specialising in high-quality ceramic and gres porcelain wall and floor tiles, sanitaryware, tableware and faucets, RAK Ceramics is a complete solutions provider for walls, floors, bathrooms and kitchens.
About RAK Ceramics
RAK Ceramics is one of the largest ceramics manufacturers in the world, with an annual production capacity of 110 million square metres of tiles, 5 million pieces of sanitaryware, 24 million pieces of porcelain tableware and 600,000 pieces of faucets. The Ras Al Khaimah-based public-listed company was established in 1989 by H.H. Sheikh Saud Bin Saqr Al Qasimi, Ruler of Ras Al Khaimah and UAE’s Supreme Council Member. Now under the vision and leadership of Sheikh Khalid Bin Saud Al Qasimi, Chairman of RAK Ceramics; the company has enjoyed rapid growth becoming an industry leader in just 20 years. For more information, visit www.rakceramics.com
CSC (NYSE: CSC) leads clients on their digital transformation journeys. The company provides innovative, next-generation technology services and solutions that leverage deep industry expertise, global scale, technology independence and an extensive partner community. CSC serves leading commercial and international public sector organizations throughout the world. CSC is a Fortune 500 company and ranked among the best corporate citizens. For more information, visit us at www.dxc.technology.