Stabilise, simplify and optimise IT operations
Helping organisations stabilise IT operations at scale for remote working requirements
Across Australia and New Zealand, DXC is working with a number of customers and organisations to safeguard their people and dispersing workforces. Part of that requirement is to support stand-up and steady-state IT operations in the wake of changing and unanticipated events, such as COVID-19.
Utilising our rapid deployment centres across the region, DXC is able to help organisations automate IT operations and drive out costs, quickly and at scale with DXC’s Bionix™ Platform. We can work with organisations to analyse their IT services to dramatically improve service levels and reduce major incidents.
DXC Bionix™
DXC Bionix uses analytics and artificial intelligence (AI), lean processes and leading automation capabilities to produce greater insight, speed, and efficiency for IT operations. This includes real-time data collection and analysis to continuously measure and elevate performance, helping organisations achieve:
- 82 percent elimination of issues through rules-based filtering and alert correlation
- 65 percent reduction in business process transaction time with assisted robotic process automation (RPA)
- 71 percent of incidents auto-resolved or auto-diagnosed without human intervention
- Operational tranquillity – stop the noise, improve stability, reduce risk
DXC’s approach includes an advisory service which entails an all-inclusive assessment to baseline the current state, risks, gaps and desired outcomes and has the ability to draw on the power of DXC with critical skills to help securely stabilise IT operations during COVID-19.
Foundational services integrate and protect, provide data integration and enable the platform to meet government, regional, and customer-unique security, data, and separation requirements.
Snapshot of customers’ results
Over the past three years through our unique Bionix™ four-phased approach we have implemented in ANZ Region over 5,500 improvements across 150+ Clients, which has completely transformed IT services within organisations.
- 52% Automated Intendent Management
- 38% Reduction in Monitoring Events
- 94% Reduction in MTO volumes
- 45% Automation within 3 weeks