Crisis Management and Communication
A pandemic is not your usual business disruption. The uncertainty of the event means organisations need to monitor and act over a period of time as the situation unfolds. It requires continuous monitoring of your workforce, facilities and local communities as well as an increased level of communication to employees, customers and partners.
The main objective for many organisations when managing a crisis is to:
- Minimise impact on the service provided to customers and partners
- Minimise the impact on staff and local communities
- Minimise the impact on supply chain
- Minimise the impact on IT systems, processes and the business services they underpin
- Minimise reputational risk and financial impact (to the best of your ability/control)
- Minimise mean time to recover
Responding to a crisis is part of an organisation's operational resilience capability. Crisis Management is a process designed to prevent or reduce the impact of an event on an organisation and can be divided into three phases – pre-crisis, crisis response and post crisis. This includes strategy disciplines, key messages and communications for various audiences and key stakeholders.
DXC and ServiceNow have developed Crisis Management & Emergency Response applications on the Now Platform to help organisations remain operationally resilient in uncertain times.
DXC Corporate Incident Response (CIR)
Corporate Incident Response (Situation Room) helps customers respond to a crisis quickly and easily by orchestrating response teams and plans, while maintaining a 360-degree view of the situation.
ServiceNow's Emergency Response Management Apps*
- Emergency Response Operations
Optimise staff and resources to support emergency response for public agencies and other organisations. - Emergency Outreach
Distribute information and confirm employee safety and location through email or a mobile app. - Emergency Self Report
Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond. - Emergency Exposure Management
Identify and manage exposure risk when an employee is diagnosed with an illness.
*Click for more information on ServiceNow’s announcement and terms.
These applications allow organisations to respond, recover, prevent and most importantly, learn/adapt from service disruption, operational stress and threats (such as pandemic events).
The combination of Corporate Incident Response, Emergency Outreach & Emergency Self-Report enables organisations to become more efficient and effective in managing the impact of COVID-19 on their operations. Together they enable continuous monitoring of their workforce, facilities and local communities to provide the necessary data to further develop and refine response plans. Response plans can then be triggered and managed centrally, including communications required to give key stakeholders a 360-degree view of the situation.
We are committed to working through this with you. Reach out via the link below if you would like further information or want to discuss.