Emerging from the disruption of 2020

Supporting your organisation and people with business and IT strategies

The disruptions of 2020, including COVID-19 (coronavirus), have impacted organisations around the world; requiring new safeguards for people and creating a greater reliance on technology to support the connection and collaboration of dispersed workforces.

In Australia and New Zealand, the focus now is on recovery and resilience as organisations reassess priorities and begin to stabilise IT estates to sustain new ways of working and new business priorities. DXC’s practice is to stand shoulder-to-shoulder with our customers, to support them through periods of upheaval and beyond.

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Beyond Disruption 2020 Business Pulse

2020 has delivered an unforeseen level of disruption, impacting companies across virtually all industries. Organisations have stopped thinking about disruption as a future possibility and have started planning how to operate in this new digitally driven economy. What does this mean to organisations already struggling to adopt new and emerging technology in order to not only ensure business continuity but prioritise technology in preparation for a digital future?

Propelling fast responses during the pandemic: Data, AI, & machine learning in a time of crisis

Digital transformation gives organisations more options than they would have traditionally had to respond to move forward even in times of crisis and uncertainty. In this viewpoint Michael Billimoria aims to provide CEOs, board members and business leaders with practical advice they can immediately put in action in response to the COVID-19 situation.

Helping our customers

The impact of the coronavirus (COVID-19) changed the workplace in ways no one could have imagined. We continue to help our customers adapt with services, technology and assistance to support dispersed workforces and solve new challenges. Their stories describe the monumental activities that kept them going.

Digital solutions to address opportunities for change

The current crisis and emerging economic outlook are stress-testing every organisation. DXC is not only delivering on existing commitments to ensure business continuity, but working to bring innovative solutions, speed and scale to new customer challenges. This environment brings out the best in DXC people and inspires innovation.

Our team of technology and industry experts are here to work with you and provide rapid response strategies to:

The challenges customers face today require intelligent IT solutions backed by excellence in execution.

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Sustain new ways of working

Provide and embed new ways of working, connecting and collaborating – even in times like these. DXC is helping organisations keep their business running effectively, through digital workplace solutions to increase productivity and engagement for dispersed workforces.

Enhance capacity and ensure steady-state operations

Delivering critical services when a crisis causes disruption is crucial. Understanding the demands and being able to adapt quickly is key to maintaining a steady state of operations for business continuity. DXC can help your organisation securely scale to meet capacity, address cost pressures and provide expert resources to simplify and optimise your IT environment.

Build resiliency and address new business demand

As we move beyond the crisis, it is time to assess demands, create opportunities within the new normal and better align technology to provide a secure, agile foundation for operations.

Quarantine Agent – robotic artificial intelligence agents for compliance

Designed with privacy and security in mind, Quarantine Agent helps governments, law enforcement and health services ensure that citizens are following quarantine instructions to reduce physical contact to help suppress infectious diseases and to lighten the load on their systems.

Limit human virus exposure with robotics and AI

Robots enabled with artificial intelligence (AI) can help reduce the risk of human cross-infection in service environments such as hospitals, grocery stores, train stations and other citizen service agencies.

Crisis management and communication

Quickly respond to critical incidents by orchestrating response teams and plans, while maintaining a 360-degree view of the situation with the DXC Corporate Incident Response application, powered by ServiceNow.

Securely stand up remote environments

Organisations and employees must remain aware of the potential cyber security threats they face while activating business continuity plans, working from home and expanding the use of BYOD.

Additional ICT Infrastructure & support services

To support our customers, DXC can rapidly deliver additional ICT capability and support within our existing data centres or via cloud and platform capabilities.

How we've been helping

SAVING LIVES, NOT IT SYSTEMS

DXC rapidly implemented proactive measures for a large Australian state-based emergency services provider, to ensure the mission-critical data integration platform and frontline applications used by paramedics and hospital emergency departments remain highly available and operational 24x7 – allowing the organisation to focus on saving lives, not IT systems.

Emergency services provider

ON-SHORE BUSINESS CONTINUITY

With business processing capacity seriously impacted by lock-downs in other countries, an Australian financial services provider’s ability to support their mortgage processing operation by working remotely had become mission-critical. DXC assisted the customer by proactively expanding their critical network capacity and enabling an uplift in their virtual desktop infrastructure capacity, enabling the client to rapidly enhance their remote access and work from home ability, ensuring maximised on-shore business continuity.

Financial services provider

DE-RISKING CRITICAL SERVICES

To ensure critical payroll and salary processing will be undertaken if staff become sick or have to self-isolate, one of the largest infrastructure service providers in Australia and New Zealand approached DXC to establish a team to provide on-demand payroll services – allowing the customer to de-risk a critical aspect of their business, and enabling business continuity.

Infrastructure service provider across the telecommunications, transport, mining and utilities markets

24 HOUR COMPUTER DELIVERY

With its emergency information call centre being unable to cope with demand, an Australian state government department turned to DXC to assist them to rapidly expand operations. DXC mobilised immediately and within 24 hours of receiving the request, four pallets of stock, 100 desktop computers and associated peripherals, were delivered to the customer, and in a matter of days, imaged and deployed.

State government department

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