SOLUTION: Citizen engagement platform
Designed with privacy and security in mind, Capturing real-time data on an individual’s health status to help monitor and coordinate care across populations during COVID-19.
INSIGHT: Propelling fast responses during the pandemic: Data, AI, & machine learning in a time of crisis
Digital transformation gives organisations more options than they would have traditionally had to respond to move forward even in times of crisis and uncertainty. In this viewpoint Michael Billimoria aims to provide CEOs, board members and business leaders with practical advice they can immediately put in action in response to the COVID-19 situation.
SOLUTION: Virtual Employee Experience
Rise to the challenges of remote working and transform your team into a high-performing virtual tribe.
Solutions to combat COVID-19 challenges
The current crisis is stress-testing every organisation. DXC is being called on not only to deliver on existing programs, but also to bring innovative ideas, speed and scale to new customer challenges. This is the environment for which DXC has built its business, and the circumstances that bring out the best in DXC people.
Our team of technology and industry experts are here to work with you and provide rapid response strategies across three key areas:
- Protecting people
- Managing steady-state operations
- Sustaining business and managing growth in uncertain times
Talk to an expert today
Protecting people
Protecting people
First and foremost, ensuring citizens and employees are well protected during the crisis is the highest priority. From deploying triage robots to help protect front line clinical staff, to enabling secure and flexible remote working environments, our team of locally based technology and industry experts are here to support your organisation’s immediate priorities. From a digital perspective the best way to assist is through ensuring the right information is getting to the right people at the right time.
Managing steady state operations
Managing steady state operations
Keeping business operations running smoothly may be challenging for organisations as the situation continues to evolve. This may come in the form of a downturn in revenue, changing demands on ICT infrastructure, increased cost of operating, or managing new types of risks such as supplier unavailability. Understanding these demands and being able to adapt quickly is key to maintaining a steady state of operations for your organisation.
Sustaining business and managing growth in uncertain times
Sustaining business and managing growth in uncertain times
While ensuring a sustainable business in the short term, some organisations will focus on how they can immediately take advantage of growth opportunities post the COVID-19 crisis. It makes good strategic sense to look beyond the crisis and be prepared to exploit new ways of working and new opportunities which may arise from the new normal.
Quarantine Agent – robotic artificial intelligence agents for compliance
Quarantine Agent – robotic artificial intelligence agents for compliance
Designed with privacy and security in mind, Quarantine Agent helps governments, law enforcement and health services ensure that citizens are following quarantine instructions to reduce physical contact to help suppress infectious diseases and to lighten the load on their systems.
Limit human virus exposure with robotics and AI
Limit human virus exposure with robotics and AI
Robots enabled with artificial intelligence (AI) can help reduce the risk of human cross-infection in service environments such as hospitals, grocery stores, train stations and other citizen service agencies.
Crisis management and communication
Crisis management and communication
Quickly respond to critical incidents by orchestrating response teams and plans, while maintaining a 360-degree view of the situation with the DXC Corporate Incident Response application, powered by ServiceNow.
Securely stand up remote environments
Securely stand up remote environments
Organisations and employees must remain aware of the potential cyber security threats they face while activating business continuity plans, working from home and expanding the use of BYOD.
Additional ICT Infrastructure & support services
Additional ICT Infrastructure & support services
To support our customers, DXC can rapidly deliver additional ICT capability and support within our existing data centres or via cloud and platform capabilities.
How we've been helping
SAVING LIVES, NOT IT SYSTEMS
DXC rapidly implemented proactive measures for a large Australian state-based emergency services provider, to ensure the mission-critical data integration platform and frontline applications used by paramedics and hospital emergency departments remain highly available and operational 24x7 – allowing the organisation to focus on saving lives, not IT systems.
Emergency services provider
ON-SHORE BUSINESS CONTINUITY
With business processing capacity seriously impacted by lock-downs in other countries, an Australian financial services provider’s ability to support their mortgage processing operation by working remotely had become mission-critical. DXC assisted the client by proactively expanding their critical network capacity and enabling an uplift in their virtual desktop infrastructure capacity, enabling the client to rapidly enhance their remote access and work from home ability, ensuring maximised on-shore business continuity.
Financial services provider
DE-RISKING CRITICAL SERVICES
To ensure critical payroll and salary processing will be undertaken if staff become sick or have to self-isolate, one of the largest infrastructure service providers in Australia and New Zealand approached DXC to establish a team to provide on-demand payroll services – allowing the client to de-risk a critical aspect of their business, and enabling business continuity.
Infrastructure service provider across the telecommunications, transport, mining and utilities markets
24 HOUR COMPUTER DELIVERY
With its emergency information call centre being unable to cope with demand, an Australian state government department turned to DXC to assist them to rapidly expand operations. DXC mobilised immediately and within 24 hours of receiving the request, four pallets of stock, 100 desktop computers and associated peripherals, were delivered to the client, and in a matter of days, imaged and deployed.
State government department
