Delivered as a platform and as a business process service, DXC makes it easy for customers to quote, service policies, manage claims and pass audits.
Flood insurance is one of the most complex policies that an insurer may offer. As a regulated federal product, flood policies and claim payouts face enormous scrutiny. To ensure compliance with the National Flood Insurance Program (NFIP), insurers must have systems and processes that strictly follow the program’s rules and regulations.
At the consumer level, policyholders who have received poor policy or claims service from one-size-fits-all solutions are looking for more responsive insurance providers. As public and government attention turns more sharply to flood insurance policies, insurers need a partner that can quickly and easily navigate the policy and regulatory complexity of the flood program. Above all, insurers need a trusted business partner with robust, secure and compliant systems and processes.
A partner with the breadth and expertise to help you grow your property and casualty business
Leading insurers participating in the NFIP rely on DXC Flood Insurance Services to deliver full business process management and IT solutions. Our customers benefit from our comprehensive market knowledge, customer service excellence, and reliable and innovative flood applications to support their continued growth.
Delivered as a platform and as a business process service (BPS), DXC Flood Insurance Services make it easy for customers to quote, service policies, manage claims and pass audits.
Expertise and insight make DXC the strategic choice for insurers
DXC Technology has provided flood insurance services for more than 40 years, and today services more than 300,000 flood insurance policies. Our end-to-end BPS platform fully supports write-your-own (WYO) providers.
Our in-depth experience and unique insight into the insurance industry make partnering with DXC the strategic choice for any write-your-own insurance company.
The technology leadership and insurance expertise of DXC allow us to provide exceptional customer service and the most reliable and accurate flood insurance systems in the industry. Our comprehensive, customer-branded and flexible solution is both fully compliant with NFIP regulations and customizable to support customer-specific business processes. Our applications simplify flood coverage for all your users — from agents and policyholders to insurance company executives.
Our flood insurance services are just part of our broader property and casualty (P&C) portfolio. More than 800 full-time DXC employees are dedicated to delivering outsourcing services to nearly 30 P&C insurance companies based in the United States and more than 300 globally. DXC supports these customers with modern insurance software, a market-leading partner ecosystem and a globally connected network of outsourcing centers.
Innovative flood insurance solutions
As the first provider to deliver a web-based flood solution to the market, DXC helps customers benefit from our long history as an innovation leader.
- One-of-a-kind, customized solutions match unique business and marketing models
- Flexible application frameworks support easy integration with each customer’s business processing
- Intuitive, easy-to-use and tailored systems designed by usability experts simplify flood processing for all types of flood users
- Best-in-class web-hosting, networking and data protection services ensure high system availability and secured services
- Ability to scale resources during acquisitions, catastrophes and other changes in business volume guarantees outstanding customer service
- Expertise in leveraging technology embedded with robotics and artificial intelligence capabilities to drive operational efficiencies and improve quality
DXC is the first provider to deliver:
- Direct-to-consumer quoting complete to policy issuance
- Policyholder self-service made available through mobile
- Integration with excess flood providers
- Automated agent, lender and policyholder communication customized to customer’s business model
- Real-time processing providing immediate declaration pages
- Integration with agency management systems
- Immediate submit for rate quoting
Strong history and dedicated specialists demonstrate the capability, consistency and reliability of DXC
DXC has more than 40 years of experience in the financial services and insurance industry, with a team of customer care specialists devoted full-time to the flood insurance market. Here are some of our industry credentials:
- Services more than 300,000 flood policies
- Handles more than 100,000 customer contacts a year through the DXC Flood Service Center
- Processes requests from more than 7,000 insurance brokers and agents using DXC Flood Insurance Services’ web-based agency solution
- Commits to system availability uptime of at least 99.8%, and exceeds FEMA processing and quality standards by 50% or more
- Paid more than $5 billion to flood insurance policyholders over the past 30 years through DXC claims administration operations