Partner Event Overview
Knowledge is a place where the ServiceNow community can come together and experience the power of the workflow. Join us and get connected to important content and each other, get inspired to drive digital transformation, and get educated on ServiceNow solutions and offerings.
The 2021 event will showcase all the ways our customers can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to create great experiences for businesses.
Additional Details
Join us at the fireside chat with live Q&A and DXC customer sessions
Session ID: SPN1731-K21
Speakers:
- Stefano Marcon, Information Systems Manager Instructor of the Municipality of Milan
- Manlio Gennaro Torchia, ADL Public Sector, DXC Technology
- Filippo Giannelli, ServiceNow Country Manager for Italy
In this unique session, join Stefano Marcon, Manlio Gennaro Torchia and Filippo Giannelli as they recount how they partnered with the City’s Civil Protection Department to rapidly build a customized, automated distribution system for the delivery of essential medical supplies to healthcare professionals during the early stages of the COVID-19 pandemic.
Customer session: ENGIE accelerates business transformation powered by GBS organization
Session ID: SPN1732-K21
Speakers:
- Thomas Muller, ServiceNow Center of Excellence Lead, ENGIE
- Marc Dejean, ENGIE GBS Digital Transformation Lead, ENGIE
- Nicolas Leszek, Managing Director ServiceNow Practice, DXC Technology
Join Thomas Muller, Marc Dejean and Nicolas Leszek as they share how they accelerated ENGIE’s Global Business Services (GBS) transformation program leveraging the Now Platform to deliver best-in-class employee experiences and automate end-to-end business processes across IT, HR, finance, procurement, real estate and logistics. ENGIE’s GBS transformation program has been successful in reducing costs, improving customer satisfaction and the quality of business support services delivered to more than 170,000 employees around the world.
Session ID: SPN1734-K21
Speakers:
- Gian Paolo Perrucci, Sr. Platform Group Manager, Nestle
- Richard Stubbs, ServiceNow Practice Lead Offerings and Strategic Partners, DXC Technology
During Knowledge 2020, Nestle presented their cookbook for global deployment of multiple ServiceNow applications, including ITSM, ITOM, ITBM, and HR and vendor case management. But deployment was just the beginning of their digital transformation journey. Join Gian Paolo and Richard Stubbs as they discuss the foundational processes Nestle implemented to not only realize value from their ServiceNow solution, but to ensure continuous, enterprise-wide transformation on the Now Platform.