Social Media Guidelines
DXC understands the vital importance of having open and honest dialogues and interactions with the world around us using technology to transform the way businesses, communities, and governments work. With collaboration and unconventional thinking at the heart of DXC’s core values, DXC empowers its employees/contractors to engage in external social media to exchange insights, experiences, and ideas — to inspire others and be inspired.
“Social media” is defined as the use of public (e.g., outside DXC’s domain) web-based or mobile technologies to drive social interaction.
To help its employees and contractors engage in social media in a responsible, productive, and positive way, DXC has developed these Social Media Guidelines. These guidelines apply when creating or contributing to public social networks, blogs, wikis, virtual worlds, forums, or any other kind of public social media, whether for DXC or on behalf of its clients.
DXC will update these guidelines as new technologies emerge. As always, we welcome feedback and suggestions for improvement at the DXC Social Media Guidelines group on C3 (employees/contractors) or email@example.com.
DXC’s Commitment to Online Users
- DXC Reserves the Right to Maintain a Respectful Environment — DXC supports posting of content that contributes to productive online exchange. However, inappropriate content of any kind, including, but not limited to, words, links, and photos, or any content that does not comply with DXC's brand, policies, or compliance requirements, will be removed, with or without prior notice.
What DXC Expects of Its Employees/Contractors
There is a clear difference when speaking as a representative of DXC versus speaking about DXC and its business. Only designated spokespersons are allowed to speak as representatives of DXC. Not sure you are one, or want to become one? E-mail firstname.lastname@example.org or visit the DXC Social Media Guidelines group on C3.
DXC expects its employees/contractors to engage in social media for the benefit of DXC and to do so during work hours. We know that you may also engage in social media for personal reasons, but you should do so only during non-work hours. As a reminder, you are one of our greatest assets for protecting and promoting our brand. If we find your behavior is inconsistent with our brand, core values, or policies, we reserve the right to take appropriate action.
These Guidelines apply whenever and wherever DXC employees/contractors use public social media (e.g., outside DXC’s domain):
1. Know and Follow DXC Policies — When engaging in social media, you must follow DXC’s Social Media Guidelines and all other applicable DXC policies, including, but not limited to, DXC Code of Ethics and Standards of Conduct, DXC Ethical and Legal Business Conduct*, DXC Use of Electronic Communication Media,* and DXC Insider Trading Policy.* Your interactions must not infringe on any third-party rights, such as intellectual property, publicity rights, and privacy. *NOTE: These policies are available internally from DXC.
3. Know and Follow Client Policies, When Appropriate — When engaging in social media at a client site, and especially if using a client e-mail address, profile, and/or client system, always consult the Client’s Social Media Policy/Guidelines first to understand what is and is not allowed.
4. Always Protect Sensitive Information and Relationships — DXC strives for service and delivery excellence, and as such holds its relationships — and any information exchanged within those relationships — in the highest regard. If you have any doubt whether your information is appropriate for public consumption, don’t post it. You should always check contractual obligations regarding confidentiality.
Keep in mind the following:
- Do not disclose information that is sensitive or confidential to DXC, its clients, partners, vendors, or employees/contractors. Check with your contract manager to understand what information is sensitive or confidential.
- Do not identify a client, partner, vendor, or employee/contractor by name, or use their logo,without their specific permission. Never share confidential information about a client project/engagement. Identifying a client and/or project/engagement in social media may be a breach of contract. Identifying a person without his/her consent may be a breach of privacy and data protection law.
- Do not discuss (even if it is your personal opinion) any future business performance, rumors, or speculation about DXC, its clients, partners, or vendors. This means never post material nonpublic information, such as earnings or any other financial information, unannounced mergers and acquisitions, major expansion plans, legal or regulatory matters, or confidential leadership changes. Do not engage in any securities-related risks, such as insider trading, market manipulation, and false rumors. (See U.S. Securities and Exchange Commission Guidance on the Use of Company Websites.)
5. Safeguard Confidential or Proprietary Data and Intellectual Property (IP) — DXC’s IP provides us with our competitive advantage and defines who we are; be sure to keep it within DXC. Confidential or proprietary data includes, but is not limited to, client lists, pricing sheets, strategic plans, and financial data. IP includes copyright, trademark, service marks, patents, and trade secrets. Do not share confidential, proprietary data or IP of DXC clients, partners, vendors, or employees/contractors without appropriate permission. Keep in mind that a customer (or other type of contract stakeholder) can require DXC to keep many different types of information confidential.
6. Give Credit and Respect the Law — To protect yourself, and DXC, you must respect laws governing copyright (understanding when fair use is a legally defensible position), trademark, service marks, patents, and trade secrets.
Some helpful guidance:
- If you want to reference someone else’s work, put the selected content in quotations, keep it short, cite the source to credit them, and, if appropriate, provide the link.
- If you want to use copyrighted material in any DXC-related materials, you must obtain specific written permission from the copyright owner and credit their work.
7. Be Yourself and Be Transparent — Even when expressing your own opinions about DXC, people might think you’re talking on behalf of DXC. Don’t be anonymous; be clear about who you are and be accountable for your content. Remember, what you publish will be public and will be around for a long time — so consider your content carefully before you post or communicate.
- Do not create false personas to mislead users. Do not pose as other DXC stakeholders, including employees/contractors, clients, vendors, partners, or competitors.
- If you publish any content online outside of DXC that could be construed as related to your work or topics associated with DXC, add a disclaimer such as: “The opinions and positions expressed are my own and do not necessarily reflect those of DXC.”
8. Be Mindful of Mixing Personal and Business Personas — Your personal and business personas may intersect online, so be careful about what you share with family and friends.
- Social media content can be forwarded and should be considered “public,” even if posted to a limited audience. What you publish on personal social media sites should not be attributed to, endorsed by, or originating from DXC, unless publically issued.
- Protect yourself and your privacy; be judicious in disclosing personal details.
- Use your personal e-mail address (not your work e-mail) when engaging in social media for personal use.
9. Be a Brand Ambassador — As a DXC employee/contractor, you are one of our greatest assets for promoting and protecting the brand.
- We know you want to promote the work you do and the positive impact DXC has on clients worldwide. However, before you post, be sure the content is publically available information about DXC, and remember to review these Guidelines.
- Be careful not to post false, unsubstantiated, or misleading claims about DXC, our clients, vendors, partners, employees/contractors, or competitors.
- If you come across negative, disparaging, or inappropriate remarks about DXC or our clients online, or if you see wrongful uses of the DXC logo, product names, or other intellectual property assets, contact email@example.com so communications experts can take appropriate action. Avoid the temptation to react yourself; do not get engaged in the dialogue unless authorized to do so.
- Like, follow, and participate in DXC’s corporate social media accounts:
10. Reminder for DXC Executives and Senior Management — Because of the nature of your title or position in DXC, you have a special responsibility when it comes to speaking online. Even though you may use a disclaimer when expressing your own opinions, your thoughts may still be misconstrued by the public as representing DXC’s positions, so think carefully before posting personal points of view.
Guidelines for Secure Use of Social Media by Federal Departments and Agencies, Information Security and Identity Management Committee (ISIMC), Network and Infrastructure Security Subcommittee (NISSC), Web 2.0 Security Working Group (W20SWG), Version 1.0, Sept. 2009.
Commission Guidance on the Use of Company Websites, Securities and Exchange Commission, 17 CFR Parts 241 and 271, [Release Nos. 34-58288, IC-28351; File No. S7-23-08], Aug. 7, 2008.