DXC has the scale, technology, experience and partner network to help telecom companies meet today’s complex challenges. Our portfolio of software and services help telecoms bring value to customers and stay competitive amid industry convergence.
Discover how DXC is helping Telecom companies reinvent with innovative solutions to optimize delivery and drive customer value in a way that is cost optimal.
Business Model Agility: DXC helps Communication Services Providers adapt to new business models using innovative change management techniques.
- Process Engineering and Change Management – Process Harmonization in Capacity management, Service Delivery, Service Assurance (eTOM/ITIL); Organization Change Management.
- Shared Services – Centralized Model for support services; NOC/ SOC Consolidation (NOC of the future).
- Financial and Productivity Benchmarking - Baseline/Improve KPIs and Cost Modeling/ Optimization.
- Network Optimization – Legacy network shutdown/ traffic consolidation, Inventory Management, CapEx OpEx reduction.
- Revenue Assurance – Reconcile customer records ‘Service sold to Billing’ to find unbilled revenue and improve margin.
Customer Experience Excellence: DXC offers services for Communication Service Providers to improve customer experience and net promoter score (NPS).
- Customer Journey Processes – Reinventing the customer journey for fulfilment (Order to Activate cycle) and assurance (Trouble to Resolve) to integrate and automate processes.
- Predictive Analytics – Predict network outage events by correlating complex parameters leading up to the threshold.
- Network Quality – Improve network quality and response time by analyzing customer experience data such as call drops, application performance leveraging AI.
- Contact Center – Insight driven customer service leveraging historical ticketing/billing data.
- Service Experience – Network Operations/ Monitoring to build intelligence to move from network uptime to service availability.
- Business Insights – Analytics driven offering to provide upsell, cross-sell and churn prevention insights.
- Portal Experience – Single Sign-on with data privacy and protection.
Digital Diversification: DXC offers services in digitization of platforms:
- Platform Modernization – Evaluate, Build/Integrate, Migrate to Cloud (As-A-Service), BSS/OSS.
- Automation/ AI – Build/apply rule-based, knowledge-based and cognitive machine learning automation in Network. Operations (ticket automation, self-help/self-heal), Order Management/Orchestration; and Service Desk (Cognitive ChatBot)
- Microservices – Build/ Integrate Service applications using APIs for legacy migration and hybrid environments.
- Big Data/ Analytics – Platform Evaluation, Deployment of Analytics platforms; Integration of Data Lakes. Development of use cases to draw insights and monetize.
- Skill Provider for Technology/IT SMEs in Consulting, Development, Test/ Integration, Management.
Network Modernization: DXC offers services across the complete lifecycle for Communication Service Providers:
- Technology Roadmap – Consulting for Network Core/ Distribution (IP/MPLS, Ethernet), Transport (SONET/DWDM/ROADM), Access (FTTx/GPON).
- Network Architecture – Planning (Traditional vs. Virtual), Design/Engineering (HLD/LLD) Execution.
- SDN/NFV - VNF Onboarding, Testing, PoC, Development, Testing/ Interworking.
- 5G/ Small Cells – Planning, Use cases, Engineering.
- Managed Network Services – Network Operations/ Service Assurance. New product launch, Testing/ Onboarding.
- Platform and Service Migration – Migration planning and design to move customers from legacy infrastructure to next generation technologies. Design/Plan/Field Trial/Operations.
- Network Audit – Audit Network Architecture/ Process for best practices in Engineering, Capacity Management and Network operations.
- Security Planning/ Operations – Consulting for threat/vulnerability for applications/ Cloud, VNF, IoT; Design/Deployment; Security Operations (SOC).
Platform and Product Innovation: DXC helps Communication Service Providers build and launch new monetization opportunities.
- Market Assessment – Market Potential with opportunity sizing for new product/ technology rollout and business case development.
- New Business Models – Lifecycle advisory for conception to launch - Idea management, Incubation, PoC Testing, Launch – Smart home, Smart Cities, mHealth, mPayments (leverage Blockchain, IOT/5G).
- Co-Innovation and Partnership strategy – Leverage Start-ups and partners to develop/ integrate new products and services.
- Industry Standards/ Certification – Liasoning/ representation.
- Product Rationalization – Identify Target State Product and sunset legacy products to align with corporate and network strategy.
- Product Development – Shift from Waterfall to Agile methodology; Go-to-market.