DXC offers services for Communication Service Providers to improve customer experience and NPS.

• Customer Journey Processes – Reinventing the customer journey for fulfilment (Order to Activate cycle) and assurance (Trouble to Resolve) to integrate and automate processes.
• Predictive Analytics – Predict network outage events by correlating complex parameters leading up to the threshold.
• Network Quality – Improve network quality and response time by analyzing customer experience data such as call drops, application performance leveraging AI.
• Contact Center – Insight driven customer service leveraging historical ticketing/billing data.
• Service Experience – Network Operations/ Monitoring to build intelligence to move from network uptime to service availability.
• Business Insights – Analytics driven offering to provide upsell, cross-sell and churn prevention insights.
• Portal Experience – Single Sign-on with data privacy and protection.