Helping our customers

In a matter of days, efforts to limit the spread of the coronavirus (COVID-19) changed the workplace in ways no one could have imagined. We helped customers all across the UK and Ireland to adapt with a variety of digital services, devices and assistance to quickly support tens of thousands of newly remote workers. Their stories describe the monumental activities that kept them going.

Deployed critical IT equipment and services for the Nightingale Hospital

“DXC are proud to have worked with the NHS on the provision of critical IT equipment and associated services for the Nightingale emergency hospital in London’s ExCel Conference Centre for patients affected by COVID-19. DXC were asked to deploy hundreds of PCs on site so that the facility could be ready to receive patients. DXC brought together a team working with Dell Technologies from a standing start to secure all of the hardware, resources and logistics needed to successfully pull off this critical element to support the opening of the hospital in under 2 weeks. DXC also supported other Nightingale hospital projects in the UK.”

Supporting patient flow at the Nightingale Hospital in Manchester

“DXC are supporting Manchester University NHS Foundation Trust, as the lead Trust hosting the services for the Manchester Nightingale Hospital. We are working with the Trust on their Patient Administration System (PAS) to ensure their PAS will support the flow of patients in and out of the Hospital.”

Implemented a critical business system for the NHS

“To support a critical part of the NHS’ response to COVID-19 DXC were asked by NHS England & NHS Improvement to provide a solution to manage the high volume of requests and issues that were coming into the NHS help desk which supports getting COVID19 non-clinical supplies such as personal protection equipment to organisations throughout the UK. DXC deployed in just three working days a case management solution to manage enquiries from NHS bodies and other associated organisations regarding medical supply chain issues. The system supports the tracking, escalation, management and resolution of issues; it involves the supply of ServiceNow SaaS customer service management software and services to implement it. This is a critical business system that now enables the NHS to manage and support the needs of care homes, dentists, private hospitals, prisons, NHS trusts and more.”

Making a difference for Aviva

“At the start of 2020 nobody predicted the significant impact Covid-19 would have globally. DXC associates have reacted positively to new ways of working and embraced the opportunity to make a tangible difference to Aviva customers. It is very much appreciated.”
Paula Thomsen, Head of Global Platform Transformation and Estate Management, Aviva

Critical users readied for home working by flashlight

In just days, DXC identified all critical users with desktop computers, sourced and deployed laptops and arranged VPN licenses so they could start working at home. The team also managed IT equipment by flashlight during an 18-hour power outage in the customer’s UK headquarters.
Leading Swedish manufacturer

Remote work helps keep a large police force in service

DXC helped a large police force in Europe meet special challenges during the COVID-19 crisis, providing laptops, videoconferencing, training and more to help the organization continue to serve the public and interact remotely for training, interviewing, collaborating and more.
Large police force

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