Give your employees delightful experiences — not just technology and IT support.
We believe your workplace experience should be personal, enabling you to work the way you want, having the right support available when you need it. No tedious tasks, no waiting in line, no boring tickets. Just innovative use of technology that makes the IT support experience feel easy, fast and engaging.
Digital Support Services bring customers and their employees the next generation of support services, leveraging the latest artificial intelligence (AI) and analytics to power virtual assistants, self-service portals, system and device remote monitoring and management, and proactive and predictive analytics. By applying these technologies to improve user satisfaction, your employees can engage in simple support interactions whenever they need to and through whatever channel they like best, because choice means empowerment.
Proactive Services:
This digital service automates processes and workflows, monitors systems and devices, and uses analytics to predict what issues or problems will occur, so you can prevent them before they extend across the enterprise. Extend this capability with AI-powered virtual assistants or cognitive agents that understand the need and respond proactively.
Virtual Agent:
Right at your fingertips, this personal assistant helps you with any IT request, questions, or advice, 24x7. Your virtual agent is already available right in your Skype contact list. It uses artificial intelligence (AI) to interact with users and solve problems. The DXC virtual agent presents your employees the right information at the right time. This is truly the next generation of support services leveraging the latest AI and analytics to power the virtual assistant.
DXC MyWork Portal:
Delivers self-service options that go beyond answers and adapt to user needs via embedded intelligent analytics and bot automation that matches information and action to the individual employee’s needs.
A digital workplace applies technology and expertise to ensure your employees get the support they need. This results in improved productivity, higher retention and satisfaction in the workplace, improved operational efficiency, and global consistency and accountability.
For many workers, our proactive support and automation service monitors and eliminates the need for support altogether. If there are still questions, employees can turn to automated self-service, such as the DXC MyWork Portal. For others a great experience could mean interacting with our AI Virtual Agent; and for some, a hands-on experience at a Walk-In Support Center or a video support kiosk with the IT Vending solutions could make a difference during the stressful situation of hardware failure.
Applying technology and expertise to the way in which your employees get the support they need results in improved productivity, higher retention and satisfaction in the workplace, improved operational efficiency, and global consistency and accountability.