Get instant access to the skills needed to resolve today’s complex hardware and software issues.
Employee perceptions of IT are uniquely shaped by how they interact with support tools, services and channels. Your employees want convenient, straightforward and easily accessible support options, when and where they need then, for any device. They want easy ways to connect, work and solve issues, and stay productive. They expect a modern, digital-first experience that gives them convenient choices.
Innovative user support—alternatives to the traditional approach that increases user satisfaction throughout the experience.
Site Support Services bring many different, face-to-face options for providing the consumer-like support your employees need. Our skilled IT technicians work on-site with your users — whether through a leveraged service, from our walk-in centers, video support kiosks, or accessed from the support app — to bring a new level of user experience for implementation, support or dealing with maintenance issues. Tap into experts who serve customers in more than 150 countries — and who speak 56 languages — for on-site support in managing deployments, migrations and moves for all IT devices.
- Walk-in Support Center: Set up a convenient walk-in support center that integrates a retail-like space for face-to-face user support, education and information, with a back-office space for repairs and parts.
- Pop-up Support: Get the same high-touch and focused service as what’s available in our full-scale Walk-in Support Centers, but focused on a specific issue or for a scheduled time frame.
- On-site support: Service for infrastructure platforms, user devices and software configuration are expected, but DXC also provides technical guidance, support and troubleshooting for issues outside the standard support model.
- Instant Support Spot: Use video conferencing technology for face-to-face support in a convenient, onsite spot. And use the IT locker system to provide new, replacement or loaner devices.
- IT Vending Solutions: Receive instant access to new or replacement equipment and accessories with vending solutions. The system tracks disbursements, billing and inventory; it is also frequently attached to the video conferencing support spot.
