Improve employee experience, lower costs and simplify device management with Device as a Service (DaaS)
Today’s workforces are raising expectations about how workplace services are consumed. Increasingly tech-savvy employees demand modern devices, next-day delivery, self-service provisioning and instant access to corporate data and tools.
DXC Technology’s Device as a Service (DaaS) provides a personalized, consumer-like experience for delivery of fully configured devices — including laptops, desktops, tablets and smartphones — that are managed and supported throughout the device life cycle. You can now deliver experiences that empower employees and accelerate the digital workplace transformation.
DaaS improves employee experience and engagement and give access to the latest, modern technology services.
DXC DaaS simplifies device management
- Manage the procurement process and supply chain with catalogs, finance, and choice of original equipment manufacturer (OEM) suppliers
- Provide device provisioning with seamless delivery from factory order through zero-touch deployment to minimize business disruption
- Manage devices, update software patches, and provide modern user support to keep devices current and optimized for best performance
- Automate device refresh at the end of the device term to provide employees access to the latest technology and support
- Leverage a simple, predictable cost model that improves spend control as headcount needs fluctuate
By incorporating innovative capabilities across the six life cycle domains in Figure 1, IT can refocus resources on driving business, not supporting devices.
DXC device life-cycle domains
Figure 1. Incorporating innovative capabilities across the six life-cycle domains
Windows Servicing
DaaS includes comprehensive and market leading Windows Servicing capabilities. DXC removes complexity by centrally assessing new features, ensuring apps are compatible (highlighting those with issues) and managing the deployment process.
Windows 10 Servicing Key features:
- Ring management. Design the rollout schedules for the latest version of Windows 10 and provide governance and tooling to support that process with minimal effort and disruption.
- Servicing profile. Ensure the correct people are getting the correct version of Windows 10 at the correct time so problems are identified and resolved before broad deployment.
- Validation. Provide validation for apps, infrastructure and device hardware using an analytics-based approach that minimizes impact on the business and ensures a highly reliable user experience throughout the servicing lifecycle. For critical apps, a full test cycle is utilized. Less critical apps testing is performed in small deployments prior to broader use.
- Deployment and optimization. Optimize delivery of the new versions of Windows 10 whether your devices are managed through an MDM or by traditional policies. DXC minimizes impact and maximizes future productivity.
- Remediation. Ensure apps are remediated where possible to operate with the new versions of Windows 10. DXC communicates common problems we observe across clients to Microsoft and software vendors for resolution.
Flexible DaaS models
Moving to an “as-a-service" device model frees up expenses, drives a reduction in overall cost of ownership over the complete device life cycle.
DXC DaaS provides fully configured, secure and optimized devices for your teams, and regular device refreshes.
We partner with industry leading manufacturers such as Dell, HP, Lenovo, WMware and Microsoft for a broad choice of devices, factory services, and for cloud-based modern device management. This OEM independence, across the workplace, allows you to choose the best solution for your business.
Modern management with Microsoft: Enable an agile workforce with modern cloud-based management that easily integrates with your existing service management platform to deliver a simpler, enterprise class management solution. DXC has partnered with Microsoft’s Intune and Microsoft Managed Desktop platforms.
Modern management with VMware: DXC’s services with VMWare’s Workplace One provides unified endpoint management services across all device types, improving the user experience, simplifying delivery and enabling BYOD support.
Let our experts help you evolve your IT environment, modernize the workplace environment, embrace the as-a-service delivery model and delight your users.