Give your employees enjoyable experiences — not just technology and IT support.
We believe your workplace support experience should be personal, enabling your employees to work the way they prefer, with access to technologies that help them do more, without disruption. No tedious tasks, no long waits, no boring tickets — just innovative use of technology that makes IT support ‘invisible’ via an experience that’s easy, fast and engaging.
DXC Support Services makes this a reality for hundreds of Fortune 500 companies around the world. Your employees can choose from a suite of support options and get the help they need from whichever channel they prefer, because choice means empowerment.
DXC Technology offers a full range of support services for your employees.
Digital Support Services
Experience the next generation of Service Desk operations, focused on eliminating issues before they impact your employees. Digital Support is powered by our AI and automation backbone, with machine learning to deliver individualized and intelligent actions that proactively optimize the overall employee support experience, leveraging a rich suite of digital support features.
- Proactive Analytics: Digital automation that monitors systems and devices to intelligently resolve issues before they cause disruption - eliminating the need for support altogether.
- DXC MyWork Portal: Self-service options that go beyond just answers and adapt to user needs via embedded analytics and bot automation that match information and action to individual needs.
- Virtual Agent: Right in your contact list this 24/7 personal assistant offers on-demand personalized IT support. It uses AI to converse with employees in ways they prefer to solve problems quickly.
This digital bundle is included with DXC’s standard Service Desk options to talk or chat with our expert agents who deliver high first contact resolution rates, service levels and user satisfaction - in over 60 global locations, with fast, personalized attention in 56 languages.
Applying our technology and support expertise to the ways your employees demand support means improved worker productivity, higher retention and a better workplace experience, as well as greater efficiencies to help your bottom line.
Site Support Services
Offer your employees personal options to address their support needs. Get instant access to the skills needed to resolve today’s sophisticated hardware and software issues. Whether managing deployments, installs, and moves, or consumer-like services for employees, DXC offers many innovative options that let your employees get help when they need it.
- Instant support video kiosk: Use video conferencing technology for face-to-face support in a convenient, onsite spot that includes the IT locker system to provide new, replacement or loaner devices.
- IT vending solutions: Receive instant access to new or replacement equipment and accessories with vending solutions that track disbursements, billing and inventory using our touchless IT vending solutions.
- Walk-in support center: Set up a convenient retail-like space for user support, education and information with a back-office space for repairs utilizing permanent or touchless mobile walk-in support centers.
- Remote support: Provide your remote workers the same high-quality service when critical support is required.
- In-person support: Get in person service for user needs as well as infrastructure and platforms, providing technical guidance and troubleshooting.
- Executive VIP support: Provide your executive team with enhanced proactive support whether onsite or remote.
Visit Digital Support Services offering sites above for additional information, offering overviews, videos and more.