Kraft Foods Group and Mondelēz keep innovation flowing
- Plan and deliver secure, next generation infrastructures for Kraft Foods Inc.’s launch as two independent public companies
- Drive toward business agility through client virtualization and a versatile cloud architecture
- Drive efficiencies and cut costs
- Sole-source renewal for next-generation hosting infrastructure and end-user computing
- New mirror hosting/EUC agreements after the split, followed by separate networking agreements
- Lowered operational costs, efficiencies and greater resource control
- Ability to change and innovate rapidly, be immediately productive and get to market faster
- Established applications and infrastructure replication and a green next-generation data center
Two giant ‘startups’ carry on the Kraft legacy as they rapidly launch themselves
On October 1, 2012 Kraft Foods Inc. spun off its North American grocery business as
Kraft Foods Group, Inc. and became Mondelēz International, Inc. To prepare the global
IT infrastructure for the split, DXC Technology and the consumer packaged goods giant
began working at warp speed in January 2012.
Times have changed since 1903 when 29-year-old James L. Kraft, suddenly eased out of a business partnership, spotted an opportunity. Stranded in Chicago with $65 in his pocket, the young entrepreneur noticed that local shopkeepers had to travel to the city’s wholesale warehouse district to buy cheese for their stores.
Kraft used his money to buy a horse and wagon, purchase wholesale cheese and began selling cheese to small stores. He quickly prospered, and a future food manufacturing giant was born.
Today the Kraft legacy encompasses a wide range of famous foods, snacks and beverages with technology as the “horse” power behind the business. And James Kraft’s enterprising spirit of rapid innovation, agility, cost efficiency, speed to market and a knack for capitalizing on opportunities continues in Mondelēz International, Inc. and Kraft Foods Group, Inc.
Those two companies launched on October 1, 2012 when Kraft Foods Inc. spun off its North American grocery business as Kraft Foods Group, Inc. and became Mondelēz International, a global snacks powerhouse.
Overnight Mondelēz became a $35 billion world snack food leader in chocolate, biscuits, gum, candy, coffee and powdered beverages. Its goal is high growth by targeting fastgrowing food markets as well as high-growth developing markets geographically. Mondelēz has approximately 110,000 employees and several billion- dollar brands that include Cadbury and Milka chocolate, Jacobs coffee, LU Nabisco and Oreo biscuits, Tang powdered beverages and Trident gum.
Kraft Foods Group, Inc. was launched as a $18 billion company with about 23,000 employees in the U.S. and Canada. The company became the fourth largest consumer packaged food and beverage company in North America, with iconic brands that include Kraft, Maxwell House, Oscar Mayer, Planters and JELL-O. In the more established North American groceries market, Kraft Foods Group expects to deliver steady, reliable growth with a strong focus on cash flow to fund a highly competitive dividend and reinvestment in people, innovation and brand-building.
Creating two infrastructures at breakneck speed
The official launch happened overnight, but the work behind the scenes to make it
happen smoothly and rapidly was complex and involved. Kraft Foods Inc. and DXC worked
closely together around the clock for about nine months to build and implement two
independent infrastructures that separated employees and IT functions—and to keep
business running as usual around the world.
As Kraft Foods Inc.’s global infrastructure partner, DXC played a strategic role in planning, designing, building and delivering a data center, hosting, security, network, and end user services to enable both Mondelēz International and Kraft Foods Group to launch on schedule.
Kraft Foods Inc. also accelerated efforts to integrate 34,000 employees from a 2010 acquisition of Cadbury, a $19 billion, 186-yearold British confectioner that is now part of Mondelēz. The Cadbury and legacy Kraft infrastructures and help desks had remained largely separate, but with the split on the horizon, it was essential to consolidate them rapidly.
“Integrating Cadbury and then separating into two companies was a monumental effort that required an unbelievable amount of coordination and expertise,” says Dave Diedrich, VP & CTO, Mondelēz International. “HPE [now DXC] did an amazing job and worked closely with us to make the launch a success within an aggressive timeframe—and at the same time provided us with an infrastructure that supports our new focus on innovation and growth markets. We could not have accomplished what we did without HPE [now DXC].”
In less than nine months of intense effort, DXC and Kraft Foods Inc.:
- Stood up over 1,000 servers and 300 terabytes of storage
- Installed 5 SAP landscapes, moved 350 applications
- Created two dedicated private clouds
- Built security infrastructures and the foundation for data center disaster recovery services
- Created two new Microsoft® Lync™ collaboration infrastructures, two Active Directory domains, two software distribution infrastructures
- Created 40,000 Mondelēz International email accounts and moved Kraft Foods Group email accounts into a new cloud . . . and cut over with no major issues—on time and on budget.
“To be able to stand up an entire company’s infrastructure from scratch in just a few months is mind boggling,” says Jan Ziskasen, CTO, Kraft Foods Group. “The split was a massive effort that required dedication, creativity and sophistication. The HPE [now DXC] team worked with us around the clock to successfully cut over in time for our public launch as a new company. In an incredibly short timeframe they moved users to a new email system, designed a new disaster recovery solution, delivered a new data center for us in Colorado Springs—and got us up and running as a new company.
Cloud and virtualization speed the split
A major facilitator in dividing the infrastructures so rapidly was moving the
environment to virtualization in the cloud. Before the split, DXC began working with
Kraft Foods Inc. to virtualize the Microsoft Windows® and Linux environments. Then DXC
set up two dedicated private clouds for these environments—one each for Mondelēz
International and Kraft Foods Group—in DXC data centers.
The clouds cover every type of application and environment—from product development to critical SAP environments. Today DXC manages more than 2,200 virtual instances within the private cloud environment—more than a third of the combined companies’ servers. Servers not in the cloud tend to be outside the data center in plants, distribution centers, sales offices and other locations near end users.
The stage is also set to add self-service provisioning to further improve responsiveness to client requests and to bring Kraft Foods Group and Mondelēz International into the next generation of cloud computing. The companies’ next generation hosting architecture provides for the delivery of traditional data center, private cloud, and as business needs dictate, shared virtual private cloud and hybrid cloud with public cloud providers. The private clouds in use today are based on the extensive cloud automation and management capabilities of DXC Helion CloudSystem Enterprise.
“The cloud is transparent to us,” says Ziskasen. “All we know is that the IT infrastructure HPE (now DXC) provides keeps up with our needs. HPE brings its depth of knowledge and skills so that we can focus on cheese and JELL-O and innovation.”
High speed delivery
To achieve the infrastructure split in less than nine months, DXC needed to move at an
extremely high speed, with a minimum of procedural mistakes. To do this, the team
adopted a creative approach that gave wings to standard process transformation
methodology. Rather than assign a project manager the full lifecycle of a project, the
team used a “conveyor belt” tag-team approach that assigned individual areas of
delivery. The people involved quickly became proficient at their particular task. One
team, for example, obtained hardware and put it on the floor in a data center. Another
team then performed the server builds. The people executing the various gates became
so good at their tasks that they were able to establish and maintain incredible
throughput during all aspects of the split effort.
The flexibility of the cloud supports Mondelēz International and Kraft Foods Group’s
constant innovation to stay competitive and satisfy consumers. Both companies are
continually varying their existing offerings and developing new products for new
Less than three months after the split, for instance, Kraft Foods Group announced that it had “revved up its innovation pipeline” to introduce more than 40 foods and beverages to meet consumers’ quest for “adventure in flavors” and “the ultimate taste experience” as well as for simplified ingredient lines.
The companies’ constant innovation keeps some 3,000 food scientists, chemists and engineers hopping. Their R&D needs are immediate and volatile. They may suddenly need to test an idea, and then abandon it if it doesn’t work, or proceed with additional development.
In addition, both companies’ production demands fluctuate throughout the year before the Super Bowl, Easter and other holidays and events. “Mondelēz is fast paced and margin conscious,” says Diedrich. “The cloud environment means IT can keep up with the business. We can cost-effectively leverage what we need, when we need it, as we develop new products and move into new markets.”
New green data center and SAP environmentsSince Mondelēz International retained all of the businesses in Latin America, Asia- Pacific and EMEA, the split primarily involved work in North America spinning off Kraft Foods Group. DXC worked closely with Kraft’s applications and infrastructure management teams to plan, design, build and deliver a new green next generation environment for Kraft Foods Group that will also enable disaster recovery. DXC deployed DXC FlexFabric network architecture in the DXC Tulsa and Colorado Springs data centers. Using the FlexFabric collapsed core design, server edge aggregation and Intelligent Resilient Framework (IRF) virtualization technology, DXC simplified the data center network architecture, provided greater agility and lowered costs for Kraft Food Group. Moving forward, both Kraft Foods Group and Mondelēz are planning to use DXC Networking FlexCampus and FlexBranch LAN and Wireless LAN hardware at their offices and plants in support of their next generation network (NGN) initiatives.
As part of the split, Kraft Foods Inc. and DXC moved the SAP application layer from a proprietary Solaris platform to Linux across several new and existing SAP landscapes and then created two separate SAP environments. The core SAP system is optimized on a purpose-built infrastructure, and DXC provides specialized SAP Linux capacity out of the private cloud resource pool of virtualized servers, storage and networking. The new, open-standards environments give Kraft Foods Group and Mondelēz cost savings and a greater scalability. DXC Information Management & Analytics also implemented five business warehouse accelerator (BWA) appliances before the split for SAP production, regression and quality assurance landscapes that will enable the companies to make better use of advances in big data by enhancing data warehousing and performing lightning fast database analysis.
Data center designThe Mondelēz infrastructure remained mostly in the DXC Tulsa data center, with some spillover into DXC Plano. Mondelēz also uses a pair of DXC data centers in Rüsselsheim and Frankfurt, Germany as well as dual data centers in Toronto, Canada. Tulsa remains the primary data center for both companies. Tulsa hosts Kraft Foods Group’s production environment, but the new disaster recovery design—which uses virtualization as much as possible—establishes a regression environment in the Colorado Springs next generation data center (NGDC) with the same capacity as the Tulsa production environment, so that Kraft Foods Group can use the infrastructure for dual purposes. The solution will replicate and continuously monitor production data and is designed to support full production load during disaster recovery or DR exercises, with zero downtime.
Keeping the paceIntegrating Cadbury end users into Kraft Foods Inc. in preparation for the split, then dividing and setting up the new workplace infrastructure for Kraft Foods Group and Mondelēz was an intricate dance of identifying, scheduling, separating and migrating end user identities, Active Directories, electronic software distribution and email accounts for approximately 125,000 employees and contractors. Within four months, the team integrated 34,000 Cadbury users and 14,000 PCs into what was to become the Mondelēz Active Directory, also combining service desks and field services. Then the workplace team split the Kraft Foods Inc. Service Desk, creating two different Active Directory domains and software distribution infrastructures and making sure that everything was separated to the Active Directories. In about six weeks DXC migrated about 28,000 Kraft Foods Inc. users to the new Kraft Foods Group and migrated about 31,000 users and 14,000 PCs from the Mondelēz Active Directory into the Kraft Foods Group directory. Then DXC and Kraft Foods Inc. worked with Microsoft, which hosted the company’s email in a cloud, to divide the email systems and move the 28,000 new Kraft Foods Group users to the new hosted email cloud. Ongoing, DXC provides wraparound email services such as process request, support, and SNTP mail routing for both companies.
In preparation for the split, DXC migrated users from Microsoft Office Communicator to Microsoft Lync, an on premise collaboration tool. DXC set up and now hosts two new dedicated infrastructures for Lync. It also supports Lync and Enterprise voice, which allows Lync to be used for phone calls to both other Lync users and regular phone lines.
Leveraging the DXC private cloud architecture and implementation, DXC also implemented Client Virtualization Services (CVS) for Kraft Foods Inc. end users. CVS now provides Kraft Foods Group and Mondelēz International end users with the ability to request services that meet their job requirements. Users that require full access to the environment leverage persistent desktop solutions. Users needing only access to specific applications take advantage of the application presentation solution. Both services allow authorized contractors, third-party developers or employees to access these services anytime, from anywhere and from any device. As a result, the companies can easily ramp personnel up or down according to business needs, without the cost and inconvenience of issuing laptops or other devices for temporary projects.
End-to-end securityDXC worked with Kraft Foods Inc. to build the security infrastructure required to provide identity and access management (IDAM) for the new companies. Simplified processes also reduce costs and provide fast user access. DXC now provides ongoing support in both companies for IDAM-related tools such as Microsoft Forefront™ Identity Manager, Ping Federate, Virtual Directory and Identity Master. Additionally, DXC supports an automated user Identity provisioning system based on IRequest toolset for both companies. DXC also provides a range of security services for Kraft Foods Group and Mondelēz, including governance, risk and compliance management, operations, intelligence, data center and network security services. To help secure user data from theft or loss, DXC helped both Kraft Foods Group and Mondelēz implement a managed PC and laptop encryption solution. DXC also helped Kraft Foods Group implement a data loss prevention solution to discover and secure all personally identifiable information (PII) contained within documents and databases hosted on its Share File environment by identifying and securing this information.
In addition, DXC worked with Kraft Foods Group and Mondelēz to implement global web security threat and vulnerability programs that aligned to the pre-split Kraft Foods Inc. cyber security initiative. Driven by federal regulations to secure information assets, Kraft Foods Group and Mondelēz needed to be able to perform compliance assessments to validate the security controls on their externally facing websites— approximately 360 Mondelēz websites and 200 Kraft Foods Group websites. The DXC Application Security Scanning Service leverages DXC’s Fortify application security software and provides Kraft Foods Group and Mondelēz with a multi-tiered capability for basic, standard and advanced security controls assessments based on the risk profile of the sites. The assessment service scope includes mobile sites, regular websites, and code validations along with continuous security monitoring of high-risk websites.
Life after the splitOver the years DXC has worked with Kraft Foods Inc. to optimize IT and the way IT Services are delivered. Now that the split is complete, DXC continues to manage and evolve the flexible, secure next generation hosting infrastructures, including networking and end-user computing, for both Mondelēz International and Kraft Foods Group.
Diedrich concludes: “Dynamic businesses in a highly competitive industry need an IT infrastructure that is just as flexible, cost-effective and innovative. As our global infrastructure partner, HPE [now DXC] made it possible to launch our new identity, and is now providing an infrastructure that supports our business going forward.”
DXC is working with both companies to drive efficiency and cut costs to get down to the “lean, mean” size best for running their businesses.
Kraft Enterprise Command Center drives excellenceOne successful approach from the launch that helps IT run smoothly at Kraft Foods Group is an Enterprise Command Center. Tower leaders join the CTO for daily calls to discuss what’s happening, what’s about to happen and what will happen down the road. The center, designed to assess the health of the data environment and discuss key performance indicators, is an important part of the company’s focus on operational excellence and zero-defect delivery expectation.
“The Enterprise Command Center provides a heightened focus on various aspects of IT and gives us a forum to quickly address issues without waiting until something bubbles up and businesses are suffering,” says Jan Ziskasen, CTO, Kraft Foods Group. “We can see where the waters are rising and do something about it right away.”
The center evolved during the split. Presplit Kraft Foods Inc. and DXC formed an Infrastructure Command center in July to deal with critical issues. Closer to the split deadline, the Infrastructure Command Center joined a larger System Command Center that included various business application streams. This combined center lasted for a few weeks after the split until Kraft Foods Group no longer needed hyper care. “Then in mid-December, at the prompting of Kraft Foods Group’s infrastructure organization, the company revived the concept as the Kraft Enterprise Command Center. “They first implemented command center practices, policies and approaches for infrastructure layers, then rolled application teams back into the center.”
*This success story was originally written by HPE-Enterprise Services, which has become DXC Technology as of April 2017.